In January 1997, the Employee Development University team rolled out the seven Program Tracks™. Golden State Water Company's employees now have the opportunity to enroll in a more structured, quantifiable training program. The Program Tracks™ are all part of the company's vision of making employee development at Golden State Water Company not solely a training program, but a Corporate University Program. EDU's Program Tracks™ will allow employees to accumulate coursework that ultimately will lead to a certificate of completion in a specific business function. Selected courses will bear continuing education units (CEUs) that meet the International Association for Continuing Education and Training (IACET) standards. Some of EDU's courses are also awarded college level equivalency through the American Council on Education, (ACE-Credit Program).

Our Program Tracks™ are linked to the company's major business functions. As such, employees are trained to meet their specific job requirements as well as personal development. "This direction will put us on the cutting edge for employee education in the workplace. If we are going to continue as a leader of employee development programs in our industry, then we need to determine how training efforts are transferred to performance improvement. The Program Tracks™ allow employees to choose individual classes or enroll in an entire certificate program. With the demand for performance improvement and accountability, the EDU staff will serve as performance consultants to help employees to transfer new skills in the workplace and at the same time show how training efforts can contribute to business goals." Diane D. Rentfrow, Vice President, Human Capital Management