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Customer Service Certificate Program(200 Contact Hours = 20.0 CEUs) |
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Customer Service Certificate Program(200 Contact Hours = 20.0 CEUs) |
The curriculum designed for the Customer Service Certificate through the Employee Development University is aligned to Golden State Water Company’s (GSWC) mission statement which states that "GSWC is dedicated to providing quality service exceeding the expectations of customers." It also supports the Company’s strategic vision statement which states that "GSWC recognizes that in order to be a premier provider of customer service, the Company and its employees must continually exceed customer expectations for service."
To meet these initiatives the curriculum is carefully created utilizing an interdisciplinary approach. The objective is to build the employees’ skills to help them to provide total quality service and to further enhance their career development aspirations. The Certificate Program includes the following courses:
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Quality Customer Service I (8 hours) |
Interpersonal Skills for Business (8 hours) |
Introduction to Regulatory Affairs (8 hours) |
Water Quality Principles (8 hours) |
PC Techniques (Desktop Applications) (8 hours) |
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Quality Customer Service II (8 hours) |
Customer Relations (8 hours) |
Accounting and Financial Management Principles (8 hours) |
Water Treatment & Distribution Principles (8 hours) |
Customer Service for Field Representatives (8 hours) |
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Can You Picture Service? (8 hours) |
Public Speaking Techniques (8 hours) |
Management and Leadership Principles (8 hours) |
Water Chemistry (8 hours) |
Wellness — Stress Management (8 hours) |
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Continuous Quality Customer Service (8 hours) |
Business Writing I (8 hours) |
Team Development Strategies (8 hours) |
Water Operations Principles (8 hours) |
Business Math (8 hours) |
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Service Leadership (8 hours) |
Business Writing II (8 hours) |
Decision Making (8 hours) |
Conservation (8 hours) |
Career Development Strategies (8 hours) |
